Contact STXZ
Tell us what's going on.
Four quick questions. Your message lands on the right desk with your record already attached, and a person replies within one business day.
Who's asking?
So it lands with the right desk and we can pull up your record.
What's it about?
Pick the closest one.
Who should we reply to?
Use the email you booked or applied with, so we can find your account.
What's going on?
What happened, when, and what you need from us.
You'll get a confirmation with a reference number. By sending, you agree to our Terms of Service.
Received
We got it.
Reply time
1
business day
Every message is read by a person on the STXZ team.
Reach us
Hours
Mon to Fri, 9am to 6pm ET
Quick answers
At a location the family chooses: a backyard, a driveway, a local field, or a park. STXZ does not operate facilities. Your trainer travels to you.
Directly with your trainer, by text or phone. STXZ does not manage the calendar. If you have not heard from your trainer within 24 hours of being matched, that is worth telling us about.
Trainers are not listed publicly. STXZ matches you with independent pros in your area based on location, the ages and positions you need, and your preferences. If the match is not the right fit, ask us and we will rematch you.
Every trainer completes a third-party background check before receiving any client details. STXZ also carries platform-level insurance for sessions booked and paid through STXZ.
Use Report a Problem in your Trainer Portal. It attaches your message to that client automatically and reaches the right desk faster than this form. Payout and rate questions can come through here; pick the payouts topic and they route to billing.