STXZ Terms of Service

These Terms are a legally binding agreement between STXZ LLC, a New Jersey limited liability company (“STXZ,” “we,” “our,” or “us”), and each person who registers for, books, pays for, or takes part in lacrosse training arranged through STXZ (“you”).

You must be at least 18 years old and able to enter a binding agreement to use STXZ. If you book for a minor, you confirm either that you are the minor’s parent or legal guardian and have full authority to agree to these Terms for the minor, or that you are another adult booking with the knowledge and approval of the minor’s parent or legal guardian. Either way, the Waiver for a Minor must be signed by the Minor’s own parent or legal guardian (Section 6). These Terms apply to the minor’s participation as well as to you.

STXZ runs an online marketplace that connects Clients with independent lacrosse Trainers. Through the Platform, STXZ matches Clients with Trainers, records the first lesson date, sends invoices and takes payment, handles package changes, refunds, and rematches, collects lesson reports and Waivers, administers STXZ’s insurance, and provides customer support.

STXZ does not provide lacrosse instruction, does not attend Sessions, and does not supervise or direct how a Trainer teaches. Trainers design and deliver their own Sessions, subject to the safety and youth protection rules in these Terms and in STXZ’s agreements with Trainers.

After you are matched, you and your Trainer arrange Session times and places directly by phone, text, or email. STXZ does not monitor those conversations and is not responsible for missed messages or scheduling conflicts between you and your Trainer. For every Minor, your Trainer communicates only with adults, never with the Minor (Section 7).

Every Trainer is an independent contractor, not an employee, agent, partner, franchisee, or representative of STXZ. Trainers decide how to structure and teach their Sessions, manage their own schedules, and are responsible for their own equipment, transportation, taxes, and business expenses. A Trainer cannot make promises or agreements on STXZ’s behalf.

STXZ does not guarantee a Trainer’s availability, teaching quality, or results. If you have a concern about a Trainer, tell STXZ (Section 20). Claims involving a Trainer’s conduct during a Session arranged through STXZ are covered by Section 24.

4.1   What STXZ Requires

Before teaching their first Session through STXZ, every Trainer must complete a criminal background check through STXZ’s third-party screening provider, complete STXZ’s safety and conduct training, and sign STXZ’s independent contractor agreement. STXZ may run an updated check at any time and may remove a Trainer from the Platform based on the results.

4.2   Limits of Background Checks

Every background check has limits. A check may not include every jurisdiction, court, or database; may contain incomplete, inaccurate, or outdated information; may miss records because of reporting delays or legal restrictions; and cannot predict future behavior. STXZ relies on its screening provider and does not guarantee the completeness or accuracy of any check. A clear background check does not guarantee a Trainer’s safety or conduct.

4.3   Trainer Experience Varies

Trainers on STXZ come from a range of backgrounds. Some have formal coaching experience. Many have informal or volunteer coaching experience, and some have no coaching experience at all and bring only their own playing experience. STXZ does not require any minimum amount of coaching experience, and does not require coaching certifications, CPR or first-aid training, or degrees.

Everything on a Trainer’s profile about their playing and coaching background, including years, levels, teams, positions, and accomplishments, along with their photos and biography, is provided by the Trainer. STXZ does not verify that information and does not guarantee that it is accurate or complete. The badges on a profile are the only items STXZ confirms, and they show only which STXZ requirements that Trainer has completed, such as the background check and safety and conduct training.

4.4   Your Responsibility to Evaluate Your Trainer

STXZ’s role is to match you with a Trainer. Deciding whether that Trainer is right for you is your responsibility. Before the first Session, and throughout your training, you are responsible for:

1. reading your Trainer’s profile;
2. asking your Trainer about their playing and coaching experience, their approach to training, and anything else that matters to you;
3. confirming for yourself that what the profile says, and what you are told, is accurate; and
4. deciding whether the Trainer is suitable for the Participant’s age, skill level, goals, and needs.

If anything concerns you or does not match what you expected, ask STXZ for a different Trainer before the first Session (Section 5), or use the First-Lesson Guarantee after it (Section 10). A background check is not a substitute for your own judgment or for the adult presence required in Section 6. Watch every Session involving a Minor, and stop training and tell STXZ if anything makes you uncomfortable. STXZ does not observe Sessions or monitor Trainers in real time.

4.5   Accepting Your Match

By paying your invoice, or by allowing the first Session to begin, whichever happens first, you confirm that you have had the opportunity to review your Trainer’s profile and ask your Trainer questions, and that you accept the match and choose to proceed under these Terms. After that point, a Trainer’s level or type of experience, coaching style, personality, or the accuracy of information the Trainer provided about their background is not a basis for a claim against STXZ or the Trainer, or for a refund beyond what Section 10 provides. This does not limit the First-Lesson Guarantee, your right to report a concern under Section 20, or any claim for intentional misrepresentation.

Accurate information. Give STXZ complete and accurate information when you book and keep it current, including each Participant’s age, the Training Location area, your availability, and any health information that affects safety (Section 12).

Matching. STXZ matches Bookings with Trainers using location, availability, level, and the preferences you give, including a preferred Trainer gender. STXZ does not guarantee a match, a particular Trainer, or a particular start date.

Your match. STXZ sends you your Trainer’s profile. If the Trainer is not the right fit, you may ask STXZ for a different Trainer before the first Session. Your Trainer contacts you to arrange the first Session, and the first lesson date is confirmed through STXZ. Your invoice follows (Section 8).

Added Participants. Participants may be added to a Booking through STXZ. A Participant who is not your own child needs a Waiver signed by their own parent or legal guardian before they train.

Lesson reports. After each Session, your Trainer files a lesson report with STXZ. If a report is wrong, for example a Session that did not happen, tell STXZ promptly through your booking page.

If your Trainer can no longer continue. If your Trainer leaves the Platform or cannot continue with you, STXZ will work to match you with another Trainer. Unused lessons move to the new Trainer, or you may request a refund under Section 10.

Inactive Bookings. If your Booking has not been paid and STXZ or your Trainer cannot reach you to confirm a first lesson date, STXZ will email you to ask whether you still want lessons. If you do not respond within the time stated in that email, STXZ may close the Booking and release your Trainer. Closing an unpaid Booking costs you nothing. You may reopen a closed Booking within thirty (30) days through the link in that email, after which a new Booking is required. A reopened Booking is matched again and may be matched with a different Trainer.

An adult present for every Minor. For every Participant under 18, a Supervising Adult must be physically present at the Training Location, within sight of the training area, for the full duration of every Session. The Supervising Adult is the Minor’s parent or legal guardian, or another adult (18 or older) the parent or legal guardian has chosen. This rule has no exceptions and cannot be waived by the Trainer, by STXZ, or by anyone else. The Trainer will not begin a Session until the Supervising Adult is present, and will never be alone with a Minor. If the Supervising Adult leaves or goes out of sight, the Trainer will stop all activity and resume only when they return. If they cannot return, the Session ends, and any make-up time is up to you and your Trainer. Time lost this way is not refunded.

A Participant who is 18 or older may train without a Supervising Adult present. If a Session includes both adult and minor Participants, the presence rule applies for the full Session.

No drop-off, no childcare. Trainers do not provide childcare, transportation, or supervision before a Session begins or after it ends, and are not responsible for escorting Minors to or from vehicles or restrooms. Trainers are responsible only for instructing the registered Participants. You are responsible for supervising siblings, guests, and anyone else you bring, and a Trainer may pause or end a Session if non-participants create a distraction or hazard.

Your responsibility for the Participant. The parent or guardian is responsible for the Minor’s conduct, for following the Trainer’s safety instructions, and for any damage the Minor causes to property or equipment. That stays true when another adult attends as the Supervising Adult: the parent or guardian is responsible for choosing that adult and for making sure they follow the Trainer’s safety instructions.

No Waiver, no Session. Every Participant must be covered by a signed Waiver before their first Session. An adult Participant signs for themselves. For a Minor, the Waiver must be signed by that Minor’s own parent or legal guardian. No Session may take place for a Participant without a signed Waiver on file.

What you can expect from every Trainer. Your Trainer comes to each Session alone and brings no one else. Your Trainer communicates only with you, the Minor’s parent or legal guardian, or another adult the parent or legal guardian has approved, and never contacts a Minor directly by phone, text, email, social media, gaming or messaging apps, or in person outside a Session, including after lessons end. Your Trainer never drives or transports a Minor by any means, never meets a Minor outside a Session, does not give gifts, and never asks a Minor to keep a secret.

What we ask of you. Do not give your Trainer your child’s phone number or social media accounts, and do not ask your Trainer to drive, babysit, or meet your child outside a Session. STXZ does not arrange transportation. If a Trainer breaks any of these rules, tell STXZ the same day at support@stxzlacrosse.com or through the help form on your booking page.

If you suspect abuse. If a child is in immediate danger, call 911. If you believe a child has been abused or neglected, report it to your state’s child protection agency. In New Jersey, every adult who has reasonable cause to believe a child has been abused must report it to the Division of Child Protection and Permanency at 1-877-652-2873. Then tell STXZ. STXZ may suspend a Trainer while it looks into a report and will cooperate with law enforcement and child protection agencies.

When you pay. Nothing is charged when you submit a Booking. STXZ sends your invoice once your first lesson date is confirmed, and it is due as described in Section 8.1. Your invoice shows the lesson package price and, on a first Booking, a registration fee of twenty dollars ($20) per Participant. Renewals do not carry a registration fee.

How you pay. Payments are processed by STXZ’s payment providers, such as PayPal and Stripe. STXZ does not store your full card number. STXZ may offer payment plans, which follow their own schedule, and a missed plan payment may pause Sessions until it is paid.

Pay only through STXZ. Paying STXZ satisfies what you owe for Sessions booked through the Platform, and STXZ pays your Trainer. Trainers may not accept payment from you directly for Sessions arranged through STXZ, and you may not pay a Trainer directly (Section 18).

Your cancellations. To cancel or move a Session, tell your Trainer at least 24 hours before it starts. A Session is forfeited, and counts as used, if: (a) you cancel or ask to change it with less than 24 hours’ notice; (b) the Participant does not show up; (c) the Participant cannot take part for a preventable personal reason, such as a scheduling conflict, transportation problem, forgotten appointment, or illness; or (d) the Session cannot be held because the Participant or parent or guardian did not follow the Trainer’s instructions, the supervision rule, or the equipment rule.

Lateness. If the Participant is late, the Session is not extended. If no one arrives or responds within 10 minutes of the start time, the Trainer may leave, and the Session counts as a no-show.

Trainer cancellations. If your Trainer cancels because of an emergency, illness, or unavoidable circumstances, you and your Trainer will agree on a new time, or STXZ will help with a replacement Trainer. A Session your Trainer cancels is not counted as used.

Weather and field conditions. Trainers have full authority to delay, shorten, relocate, or cancel a Session for lightning or thunder, heavy rain, extreme heat or cold, high winds, poor visibility, unsafe surfaces, or any other condition they judge unsafe, and their safety decisions are final. Do not pressure a Trainer to continue in unsafe conditions. A Session cancelled or shortened for weather or field conditions is rescheduled only if your Trainer agrees; otherwise it counts as used. STXZ does not guarantee make-up Sessions.

Repeated cancellations, no-shows, or late arrivals may lead to suspension or termination of your Booking.

Registration fee. The per-Participant registration fee covers matching, records, insurance administration, and billing. If you cancel your Booking before any Session has taken place or been forfeited, STXZ refunds the registration fee together with the lesson fees you paid. Once a Session has taken place or been forfeited under Section 9, the registration fee is non-refundable, except when STXZ cannot provide a Trainer for your Booking or ends your Booking for a reason that is not your fault.

First-Lesson Guarantee. If you are not satisfied after your first lesson with a matched Trainer, contact STXZ within seven (7) days of that lesson and you may choose either a rematch with another Trainer at no additional charge or a refund of all lesson fees paid for the package. The first lesson is not charged under this guarantee. The guarantee applies once per package and does not apply to forfeited Sessions. If you do not contact STXZ within those seven (7) days, the first lesson counts as a used lesson under the unused-lesson refund below.

Unused-lesson refund. Unused lessons in a package are refundable on request. Because larger packages carry a lower per-lesson rate, the lessons you have used are repriced at the published per-lesson rate of the smallest STXZ package that covers your used count, and the refund equals the lesson fees you paid minus that repriced amount. For example, if you buy a twelve-lesson package and use four lessons, the four lessons are charged at the published six-lesson package rate and the rest of your lesson fees is refunded. Completed and forfeited Sessions count as used.

Cancelling your Booking. You may cancel your Booking at any time through your booking page or by replying to any STXZ email. A cancellation takes effect when STXZ receives it. Any refund owed is calculated under this Section as of that time, and Sessions that have taken place or been forfeited before then count as used. Only lesson fees, and the registration fee where this Section says so, are refunded. A late payment fee under Section 8.1 is not refunded. A cancellation never creates a new charge: if the repriced amount for your used lessons is more than the lesson fees you paid, no refund is due and you owe nothing further.

Package changes. You may change your lesson package through your booking page. Your Trainer is asked to accept the change or step off, and STXZ rematches you if they step off. A changed package is priced as a new package of that size: the published per-lesson rate for the new lesson count applies to every lesson in it, including lessons already taken. If the new total is lower than the amount you paid, STXZ refunds the difference after a short review window. If it is higher, STXZ sends an invoice for the difference. A package cannot be changed to fewer lessons than you have already used.

How refunds are paid. Refunds go back to the original payment method where the payment provider allows, usually within a few business days. Payment providers do not allow refunds to the original method after about 180 days from payment. After that, STXZ issues the refund by PayPal payout, bank transfer, or check, at STXZ’s choice.

Expiration. Unused lessons expire one (1) year after the date you paid for the package. Expired lessons cannot be refunded, extended, or transferred, unless STXZ decides otherwise.

If a charge looks wrong, contact STXZ at support@stxzlacrosse.com first. Most issues are resolved within two business days. Nothing in these Terms limits any right you have under law to dispute a charge with your card issuer or payment service.

If you dispute a charge for Sessions you authorized, STXZ may pause future Sessions while the dispute is open and will provide the Booking, lesson report, and Waiver records to the payment processor. If a dispute is decided in STXZ’s favor, the amount remains owed. If a dispute is found to be fraudulent, STXZ may recover its reasonable costs and may close your account.

Fitness to participate. You are responsible for deciding whether each Participant is healthy enough for athletic training and for consulting a physician if you are unsure. Before each Session, tell the Trainer about any condition, injury, allergy, or medication that affects safety. Do not send a Participant to a Session while sick, feverish, contagious, or injured, and understand that a Trainer may decline or end a Session for health reasons.

Health information. If a Participant has a health condition, you tell STXZ only the general type, such as “asthma or breathing condition” or “food or insect allergy,” and whether the Participant carries emergency medication. When you select these, you consent to STXZ sharing them with Trainers who are offered your Booking and with the Trainer who accepts it, to keep the Participant safe. STXZ does not ask for or store the specifics. You are responsible for giving your Trainer the details they need before the first Session, and whenever anything changes, including what the condition is, what to watch for, any medication the Participant carries and where it is kept, and what to do in an emergency. A written health note you gave STXZ before October 1, 2026 is shown only to the Trainer working with you. STXZ does not sell health information or use it for advertising. You may ask STXZ to delete it at any time.

Emergencies. In an emergency, the Trainer will call 911 first and then notify the parent or guardian. Trainers are not medical professionals and do not give medical advice. A Trainer may give basic first aid within their ability. You remain responsible for medical care and its cost, and emergency help may be delayed by the location, weather, or access to the field.

Suspected concussion. If a Participant takes a blow to the head, or a blow to the body that jolts the head, or shows any sign of a concussion, the Trainer will stop them from all activity for the rest of that day and tell you right away that the Participant should be evaluated by a health care professional experienced in evaluating concussions. The Participant may not train again through STXZ until that professional has cleared them in writing and you have sent the clearance to STXZ. Tell your Trainer before a Session if the Participant is recovering from a concussion or head injury.

Reporting injuries. Tell your Trainer right away and STXZ within 24 hours about any injury during a Session, and cooperate with STXZ and its insurer. A late report can make it harder or impossible to help with a claim.

Each Participant must bring and wear lacrosse protective equipment suited to the drills, their age, and the rules for their level of play. At a minimum: a mouthguard for any drill with a ball in the air or contact; for boys, a helmet with face mask, gloves, and pads for any checking or contact; for girls, approved eye protection; and for goalies, a helmet, throat guard, chest protector, goalie gloves, and for boys a protective cup, whenever facing shots. Participants also bring their own stick, water, and suitable footwear and clothing.

If a Participant is missing equipment a drill requires, or equipment is damaged, the Trainer will switch to drills that are safe without it or end the Session, and the Session counts as used. STXZ does not supply, inspect, or guarantee any equipment. Equipment of any kind, including anything a Trainer brings, is used at your own risk.

You are responsible for your belongings at the Training Location. STXZ and Trainers are not responsible for lost, stolen, or damaged personal property.

Sessions take place at locations you and your Trainer agree on. STXZ does not own, inspect, or control any Training Location and makes no promise about its safety or availability. You are responsible for making sure any location you propose or approve, including your own property, is reasonably safe and free of hazards.

Public parks and shared fields are open to others. Other people, teams, children, and animals may be present; noise, interruptions, and uneven or poorly maintained surfaces are common; restrooms, lighting, and shade may be missing; and privacy cannot be guaranteed. Neither STXZ nor your Trainer controls public facility rules, closures, or conditions. A Trainer may relocate, shorten, or decline a Session if a location becomes unsafe.

Indoor or paid facility fees are always your responsibility. You arrange them directly with the venue. STXZ and Trainers do not pay facility costs.

If a Session takes place at your home or anywhere you control, secure all pets, including visiting animals, before the Trainer arrives, and keep them away from the training area for the full Session. Watch doors, decks, and gates so pets cannot get out during the Session.

A Trainer may pause, relocate, or end a Session if an animal enters the training area or creates a hazard, and may decline future Sessions at a location where animals cannot be secured. STXZ may require a move to a neutral public field. Sessions affected by animals are not refunded or rescheduled.

STXZ’s insurance does not cover injuries or damage involving animals. You are responsible for your animals and assume the risks of animals at or near the Training Location, including neighbors’ animals.

Trainer photos and video. A Trainer may photograph or record a Participant only for coaching feedback, only with the prior written permission of the parent or guardian (a text or email), and only in an open training area, never inside a home. The Trainer may share it only with your family, or with STXZ through the lesson report, and must delete it within 30 days, or sooner if you ask. Trainers may never post images of a Participant anywhere.

STXZ’s use. STXZ will not use a photo, video, or voice recording of a Participant in advertising, on its website, or on social media unless the parent or guardian (or the adult Participant) gives separate written permission for that use. You can withdraw that permission at any time, and STXZ will stop new uses and remove the content from channels it controls. Photos in lesson reports are kept only for records and safety.

Artificial intelligence. STXZ never puts an image, video, or voice recording of any Participant or family member into an AI tool, never uses one to train AI models, and never uses AI to generate, alter, or re-create anyone’s likeness. Trainers are held to the same rule. You agree not to use AI to create or alter images of your Trainer.

Your recordings. Out of respect for everyone’s privacy and safety:

1. Do not photograph, record, or livestream your Trainer without their permission.
2. Do not post or share any recording of your Trainer without written consent from both the Trainer and STXZ.
3. Do not record anyone secretly or with a hidden device.
4. Do not photograph or record other children or families at the Training Location without their parent’s permission.

People in public spaces may record on their own. STXZ has no control over recordings made by third parties.

Everyone involved in a Session, including you, the Participant, and anyone you bring, must treat Trainers, other families, and STXZ staff with respect and follow the Trainer’s reasonable safety instructions. STXZ may immediately suspend or end your access, cancel Sessions, and refuse future service, without refund of affected Sessions, for conduct that includes:

1. Harassment, threats, intimidation, bullying, or abusive communication, in person or online.
2. Any sexual comment, contact, or conduct, or any boundary violation involving a Minor.
3. Violence, throwing objects at someone, or tampering with equipment.
4. Being under the influence of alcohol or drugs at a Session, or bringing weapons, alcohol, or illegal drugs to a Training Location.
5. Discrimination or hate-based conduct based on race, ethnicity, gender, religion, disability, sexual orientation, or any other protected characteristic.
6. Leaving a Minor without a parent or guardian, or interfering with the youth protection rules in Sections 6 and 7.
7. Refusing safety instructions, encouraging unsafe play, or disrupting a Session on purpose.
8. Giving STXZ or a Trainer false or misleading information.
9. Arranging training off the Platform (Section 18), misusing the Platform, or breaking park, school, or facility rules.

All Sessions, scheduling of the first lesson, and payments for training with a Trainer you met through STXZ must go through STXZ. You agree not to hire, pay, or arrange lacrosse training directly with that Trainer outside the Platform during your training period or for twelve (12) months after your last Session, and not to ask a Trainer to do so.

Sessions arranged outside the Platform are not covered by STXZ’s insurance, support, or refund policies.

By booking, you agree STXZ may email you about your Booking, match, invoices, lesson reports, and safety. Texts from STXZ are optional and are not a condition of booking. If you opt in, STXZ may text you about scheduling, reminders, and safety. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help.

Your Trainer communicates with you, or with the Minor’s parent or guardian, by phone, text, or email as you agree, and never directly with a Minor. Before a Trainer accepts your Booking, they see only your town and zip code, never your name, street address, or contact details. STXZ shares those with your Trainer once they accept.

How STXZ collects, uses, shares, and keeps your information is described in the STXZ Privacy Policy, which is part of these Terms. You agree to sign documents, including the Waiver, and to receive notices electronically. STXZ keeps a record of what you signed, when, and from what device.

Tell STXZ promptly about anything unsafe, inappropriate, or against these Terms involving a Trainer, Client, Participant, or anyone else at a Session, including boundary violations, inappropriate messages, unsafe training, harassment, discrimination, misrepresentation, or any concern involving a Minor. Report safety concerns the same day at support@stxzlacrosse.com or through the help form on your booking page. In an emergency, call 911 first.

STXZ may look into any report, suspend or remove a Trainer or Client, and refer matters to law enforcement or child protection agencies. A delay in reporting can limit what STXZ is able to do.

Lacrosse is a physical sport with risks that cannot be eliminated, even when training is conducted safely. These include running, sudden changes of direction, slips and falls, contact with balls, sticks, equipment, people, or obstacles, and injuries such as sprains, strains, fractures, dental injuries, concussions, dehydration, and heat illness. Outdoor training adds weather, uneven or wet surfaces, insects, sun, and cold. Public and shared spaces add the actions of other people and animals. Being near others also carries a risk of communicable illness.

You understand these risks and voluntarily accept them for yourself and, if you book for a Minor, on the Minor’s behalf. You are responsible for judging whether training is right for each Participant and for watching their readiness throughout the program.

22.1   Release

To the fullest extent the law allows, you release STXZ LLC and its owners, officers, managers, employees, contractors, agents, successors, and assigns, and the independent Trainers who teach through STXZ (the “Released Parties”), from all claims, known or unknown, arising from participation in Sessions arranged through STXZ, including claims based on ordinary negligence in instruction, equipment, the Training Location, weather, the conduct of other participants or Third Parties, or STXZ’s administration, communication, or coordination of Services. This release does not apply to gross negligence, recklessness, or intentional misconduct, or where the law does not allow it.

22.2   Indemnification

You agree to indemnify and defend the Released Parties against claims, losses, and costs, including reasonable attorney’s fees, arising from: your own acts or omissions, or those of anyone you bring to a Session; your breach of these Terms; false or incomplete information you give STXZ or a Trainer; injury or damage that you or a Participant you are responsible for causes to another person or their property; or training you arrange off the Platform.

22.3   Which Law Applies to the Release

This Section 22 and the Waiver are governed by the law of the state where the Session took place. Section 26 governs everything else.

22.4   New Jersey Notice

If you or the Participant live in New Jersey, or a Session takes place there: under New Jersey law, a parent or guardian cannot release in advance a minor’s own claims for injuries caused by negligence. For those Participants, the release in this Section does not waive the minor’s negligence claims. The parent or guardian’s own claims, the assumption of inherent risks, and the agreement to arbitrate still apply. In every state, nothing in these Terms releases or limits liability for gross negligence, recklessness, or intentional misconduct, or waives any right that cannot be waived under the New Jersey Consumer Fraud Act or other law.

STXZ maintains general liability insurance that may cover certain claims arising from Sessions booked and paid for through STXZ, subject to the policy’s terms, conditions, and exclusions. STXZ does not promise that any particular injury, claim, or loss will be covered, and the insurer decides every claim.

STXZ’s insurance is not health or accident insurance for Participants and does not replace your own coverage. Activities outside a booked Session, training arranged off the Platform, transportation, and injuries involving animals are not covered. Coverage may also be affected by a late injury report (Section 12), a missing Waiver, or a breach of the supervision or equipment rules.

Talk to us first. Before starting any claim, contact STXZ at support@stxzlacrosse.com with a description of the problem and give STXZ thirty (30) days to try to resolve it.

Binding individual arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, a Booking, payments, or participation in a Session arranged through STXZ, including claims involving a Trainer’s conduct during such a Session, will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The Federal Arbitration Act governs this Section. By agreeing to arbitration, you and STXZ each give up the right to a trial before a judge or jury.

1. Small claims. Either party may bring an individual claim in small claims court if it qualifies there, instead of arbitration.
2. Location. Hearings take place by video or phone, or in person in the county where you live, unless you and STXZ agree otherwise.
3. Fees. Your share of arbitration fees will not exceed the consumer filing fee set by the AAA Consumer Arbitration Rules. STXZ pays the remaining AAA administrative and arbitrator fees.
4. Sexual assault and harassment. As federal law provides, a person bringing a claim of sexual assault or sexual harassment may choose to bring it in court instead of arbitration.
5. Court orders. Either party may ask a court for temporary or preliminary injunctive relief to protect its rights while an arbitration is pending.
6. Opt-out. You may opt out of arbitration by emailing support@stxzlacrosse.com with “Arbitration opt-out” and your name within 30 days after you first accept these Terms. Opting out does not affect any other part of these Terms.

Changes to these Terms. STXZ may update these Terms. The current version and its effective date are always posted on this page. A change takes effect on the date shown. Changes do not apply to a dispute that has already started, and changes to prices, fees, or refund rules do not apply to a package you have already paid for. If you keep booking or attending Sessions after a change takes effect, you accept the new version. If you do not agree, you may stop using STXZ and request a refund of unused lessons under Section 10.

Changes to the Platform. STXZ may change, suspend, or discontinue any part of the Platform, including features, programs, and support tools.

Termination. STXZ may suspend or end your access at any time for a breach of these Terms, unsafe or inappropriate conduct, non-payment, suspected fraud, or conduct that harms Trainers, other Clients, or the Platform. If STXZ ends your access for your conduct, forfeited or cancelled Sessions are not refunded. If STXZ ends your access for any other reason, unused lessons are refunded under Section 10. You may stop using STXZ at any time and request a refund of unused lessons under Section 10.

Survival. Sections 10, 11, 16, 18, 21, 22, 24, 25, and 26, and any amount you owe, survive the end of your relationship with STXZ.

Governing law and venue. Except as stated in Sections 22.3 and 24, these Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. Any matter allowed to proceed in court will be heard in the state or federal courts located in New Jersey, unless the law gives you the right to bring it where you live.

Events outside STXZ’s control. STXZ is not responsible for delays or disruptions caused by severe weather, natural disasters, field or facility closures, public health emergencies, government orders, outages, or failures of third-party services. STXZ will help reschedule where it can.

No guaranteed results. Training does not guarantee any improvement, team selection, recruitment, or athletic outcome. A lack of expected progress is not a reason for a refund.

Third-party services. STXZ uses outside services such as payment providers, mapping, email, and messaging. Your use of those services is also subject to their own terms, and STXZ is not responsible for their outages or errors.

Severability and waiver. If any part of these Terms is found unenforceable, the rest stays in effect and the unenforceable part is limited to the extent necessary. STXZ’s failure to enforce a provision is not a waiver of it.

Entire agreement. These Terms, the Waiver, and the Privacy Policy are the entire agreement between you and STXZ about the Platform and Sessions. If website copy, emails, or statements by a Trainer or staff member conflict with these Terms on a policy question, these Terms control. A change to these Terms must be in writing from STXZ.

Assignment. You may not transfer your rights under these Terms. STXZ may assign them in connection with a merger, sale, or reorganization.

Contact. STXZ LLC, New Jersey. Questions about these Terms: support@stxzlacrosse.com.